Terms

Reservations and Payments

All reservations require a 50% deposit at the time of booking. The remaining balance will be due 45 days prior to arrival. Reservations made within 45 days of arrival will require full payment at the time of booking.

Cancellation Policy

We have a strict cancellation policy at The Cliffs. Guests will only receive a full refund if their reservation is canceled in writing within 48 hours of booking and at least 30 days prior to their reservation.

If a reservation is not cancelled, in writing, within 48 hours of booking, the 50% deposit is non-refundable.

After that, guests can cancel up to 45 days before their reservation and will not be responsible for their remaining 50% balance.

Within 45 days of their reservation, all payments become non-refundable.

For guests who need to cancel, we will make every attempt to re-book their dates. If their dates are rebooked successfully, we will issue a refund of payments made, minus a 25% cancellation fee.

Fees

Our nightly rates vary depending upon seasonal demand and availability. In addition to our nightly rates, there is a cleaning fee, booking fee, damage waiver, and local taxes.

Although rare, accidental damage from guests can happen — we understand that this is usually unintentional. This is why all of our bookings include a non-refundable damage waiver. With this waiver, unless it’s specifically excluded, all accidental damage from a guest is covered up to $1,500, including but not limited to normal wear and tear, infestation, or prior damage.